We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After 18 days arrive, i am satisfied the music (three japanese and chinese)
מצויין item
Excellent product
Overall is good despite delivery takes more than a month
very good quiality soft. laught my ass of because of the music in the flower!
Beautiful product, as described on the site, pretty confotável. has a weird smell, I had to clean it before my son to use. the toys of arco are beautiful and sounds various, but the middle is a Chinese music. rs took about 3 months to get to Brazil.
baby happy
In the process of sending broken both. that is now they can not be put. unfortunately, using the mat for other purposes. but it did not depend on the and the shipment.
Moscow. 14.03. made the order, April 21 received in the mail. generally satisfied. bright. no smell. squeak toys, rattle. I would like the mat itself, but for this price as they say... will go. in gift put stickers. thank you. I recommend.
Super thing, I am glad that I bought it! My baby likes it :)
Dissatisfied with the product, was long, not quite as described in description and pictures so also came with a broken stick so toys do not hold (((try to wake up as the means at hand to do sticks
Everything is super! packed in a silicone bag there is no smell. and even put a gift-stickers :)
Came not the style that I ordered, a lot easier drawing.
Quality is bad. store slow speed of response. not fast delivery