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Free Worldwide Shipping
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KiddieWorks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieworks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The order went 1 month, very long there was no confirmation of delivery, several times wrote the store, posted for a long time, I was worried about den funds. in the end it all, mobile phone is very nice, everything works, although the box was badly folded. collected immediately. music is regulated by the sound starry sky with moon cool. in a set of even a screwdriver was. a present from the seller book, it rustles. we liked the product. I hope our child also have to taste. thank you seller.
Great product!
Perfect, wonderful, I just loved!
Delivery 22 days track tracked until packed obscenities, crumpled box during transport well. the mobile came surprisingly intact, not damaged. checked, everything works, songs recorded, just for kids. starry sky like More and light of different colors. convenient remote control control мобилем distance. vkomplekt included a small screwdriver, convenient. in gift store put a book.
Ordered 15.08 received 31.08!!! everything works. with the remote control. glows in the dark, very nice bright. bad that the music does not turn off completely, but it is quiet. all happy! thank you
The toy no complaints, and the store asshole. before buying asked to put the value 15-20 $ to pay tax. promised. as a result of the toy came to customs. I write to give documents on this amount. in response to the silence. posted once in 5 days promised not a fig. in the end she painted and carried. prior to purchase and during the delivery immediately respond to messages. as a gift book
ORDER came very fast. in Good condition the box. recommend 100%
Son liked! bright mobility, the child looks interested! all without chips and cracks definitely recommend to buy! these stores from 3,5 thousand
If I could put 10, I would put it's just super mobility, a lot of tunes, become quieter, louder. included is remote, works fine. there is проэкция ceiling star and moon color blue red pink yellow all toys with rattles, mobility big but light firmly attached, sorry that we can not send a video of this beauty, Now the sad, packaged very well, but our mail still managed to mash box good store all packed in two layers of the package with pimples, in gift seller put the learning a book
Order was about three weeks. the box came a little battered. the box itself without any image. the store put in a gift a book with animals on ang. yazyke. Quickly gathered. to vdet rope with pony on hooks need to make motion rope like clean thread teeth then it quickly passes. Remote covers, adjust the sound and turns on or off the starry sky. In a mobile phone: On carousel with melodies simultaneously Scrolling tunes forward Volume control, Off the carousel On the starry sky, There is a small arm, which includes mobility A lot of tunes. sound is nice. Classic folk music in different countries, Christmas and New Year's foreign, k/f Romeo and Juliet, from the cartoon lion king, green sleeves several times repeated periodically there is also катюша, happy birthday to you and so on. Sorry, that the small capacity and can not be music off and the movement of leave.
It came quickly. the quality is excellent. no packaging. but all together. the store respect for the product, due to the packaging.
Mobility flew to Kiev exactly 3 weeks. see packaging marveled, both external and internal were dented box, it seems she played football. but in spite of this, everything was intact and working. assembled in 5 minutes. every toy in a separate package, the quality прастика excellent Ring really much all ненагружающие, nice. starry sky projection with the moon is fabulous. you must buy 5 AA batteries, two in the remote control, three-in the mobility. generally recommend the toy and the store. only wish the seller better packaging for example, in a styrofoam box or label accordingly to smaller kicked in transit. all pleasant shopping.
Fast Shipping, the BOX came a poco hit But the figment This in Good condition, equal to the description. recommended.
The order was satisfied, went about a month before смоленском region, the store sociable
I am very happy мобилем. reached in the past month. the box was slightly dented. but still intact. very quickly gathered. Ring really very much and sound good. projector shines beautifully. my children loved it. the quality is good, plastic does not smell. very pleased that can be all functions used together and separated Projector music rotation car shown. the batteries are not included. need 3 plate and 2 in the remote control. the remote can only include the plate with rotation and music the volume and projector. all advise the store.
There is no smell. parcel arrived a little wrinkled, but inside all together. the mechanism works, pleasant melodies, adjust the volume, running lights, remote working. in general, I am very happy. baby I think, too, will love))))