We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really good I recommend thanks store.
super fast and really the cute little.
They have shoelaces- from the photos I thought it must be elastic - but no - laces to tie :) just so you know
very good quality, recommend 100%
excellent same as picture super EVERYTHING
free delivery (9 days to france) good quality
I recommend this store. Thank you!
your money is uniquely cost. neat, cute baby shoes. no smell. брала 12 size, just 7 month.-shipping ukraine minus 42 day (before ждала
Shipping two weeks as in the picture, very soft
Slippers are very steep, I recommend!!! All great!!!! mega fast delivery!!!! thank you!!
I love it!! but not Is exactly the same as in the picture, it COLORS green light come Is EVERYTHING in shades, none brown. I like More So To tracksuit i ordered, are wide and amount to a number 18.
The shoes are beautiful, but it seems to be too small year-old child.
fast shipping and quality is good. I received in two weeks. thank you
Size 3 somewhere 13-14 cm. us 10 months, the size standards. there is a stock of 1 cm.
But the shoes are good, unlike сандалек. the quality is almost no complaints here), especially considering the cost of a penny))) does not stink, size as declared, so I recommend))