SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KiddieWorks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieworks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super toy! great!!! child like Pts. even more than bought from the same vendor, dog. ring holder Rubbered, soft tail-can chew. rings are plastic, head squeaker in the torso, bell, ears and feet rustling. survived, but a little parted neck fabric, sewed and it does not matter. I recommend to buy. thank you store, sent quickly came after 3 weeks. packaged in a conventional package there was no smell.
Very long transfer, just tell-игушка super cool! Delivery 16 days. thank you store! suggest targeting all who have tot. for a gift is also very suitable.
I loved, but the leg of the giraffe came sewn in the very edge, but I have commanded pack.
Very cool. very cute. big enough. corresponds to the photo and description. very happy with the order. super!
All 5 zakazanyh toys fit the description, no smell, bright and tidy, without marriage. all that is necessary rustling, the rings and the music plays слоненке!! Order was about 1 month. definitely recommend store!!!!
To Moscow 3 weeks. the quality is good. thank you store. I recommend.
Wonderful zhirafik very cute one for my son :) legs and his ears rustle, tum rings the tail on the head is резунки, which is comfortable enough! body giraffe is very nice velvety, the legs and neck-smooth, also great trapped. before the order went in the children's world, where I saw similar toys for 1999 (would have to grab the shares for 999 rubles, good husband dissuaded) but the idea buying 331р stuck in the head... purchase cost. Thanks aliekspress and чудному store! posting tracked all the way. on the label firm happy monkey, Well my monkey too happy)))
The order went 2,5 weeks. zhirafik cute. Rings rustling. material quality is decent. flat seams. the store did not communicate
Since the order to receipt at the post office (Vologda) took 33 days. track to track all. toy is in excellent condition, high quality, bright, relatively large. baby very much. muzzle squeaks, rustling ears, inside something bryanchit. is fully consistent with the description. thank you store!
So big! the picture seems less. however, good toy. the material is soft, no smell, rings for tooth soft. bright giraffe, just the same attracts attention. the most interesting rezinochka on the head to the ring, makes it a bit stiffer springs. plush toys, we are happy!