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Free Worldwide Shipping
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KiddieWorks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddieworks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This is my first order on Ali))) Mat brought directly home (St. Petersburg) for 10 days from the date of payment! all with the same picture, the green bag. the store quickly sent and told about sending. all monitored. I recommend!
I recommend the store parcel arrived 13 days prior to Almaty. mat as in the description, and the quality very much baby
The store did not communicate, the shipping fee has been selected. child happy
Delivery fast, full tracking! mat without marriage, very light, smells a little. not yet used, is only have to look)))
Parcel arrived in just 10 days. neveroyatno. a great mat. yarkiy. very satisfied. I recommend store
Not as bright but the child likes. opened a dispute as there was no order on time by the store. but it is the fault-mail, week lay in sending them
Shipping to Moscow in Russia for 14 days. courier free home. I order 3 times 180х200 (sister and her friend). all we are satisfied. straightened out very quickly. no smell. warm, I put in the summer at the cottage on the grass. does not get wet)) is easy to clean, as dry. 0,5 cm enough. I recommend.
Excellent mat, double-sided. Russia in MO was 2 weeks. came in a huge box. everyone liked the mat, the children are happy. thank you
Commodity pleased. bright pad colorful myagenko and warm) in a separate bag. child interested looks at. delivery 2 weeks track to track. thanks to the store)
The order came very quickly! to Murmansk for 10 days!!!! good mat, odorless! there are certainly wrinkles, but I think that рассправится quickly! bright double-sided mat, baby love it! thank you store! the seller advise!
A great mat!!! not small and not large, in a convenient purse with a zipper. good to take with you on the nature-you can be sure the child sits not in the cold + he double child and interesting. Super-fast delivery to Volgograd 15 days!!!! recommend the product and store)))
Many thanks to the store. in St. Petersburg came quickly. 04.04 ordered goods arrived 18. 04... only mail Russia a little let down... notification is not sent... the track... she went to the post office and learned where my parcel. at my request, extended the protection seller. good mat warm, the picture funny and colorful.
Thank you very much for the goods! 2 weeks came quickly. the smell is not felt.
Everything is fine) came quickly no smell) bright. I recommend!
Mats as always in a safe and sound, reached mega fast I recommend store in every way.
Fortunately there is no limit! very good mat. bright soft warm! thank you store. received order within 17 days. track to track.
Very cool mat the children loved it. delivery 21 days before the Volgograd region, track to track at the post Russia.
A great mat! very colorful Color, the picture large clear. the texture is not smooth ribbed in the fine diamond. lying on it with the child, very body. but very thin
Good, bright and large. comfortable, easy to clean! double sided.
We are very pleased! 3 days delivery to Tambov, I chose from Russia, 1090 came) came to the post office) double-sided, warm warm! came in packaging bag))) if it would be possible to put 10 points!!!